Deloitte × Cognexo Case Study

From Training Completion to Compliance Readiness

See how Deloitte moved beyond the e-learning model -  measuring real readiness, compliance confidence and competence in the flow of work.

The OLD MODEL

Why e-learning alone no longer works

Deloitte discovered that completing a course and being ready to perform are not the same thing. Standard e-learning couldn't demonstrate impact - and regulators were raising expectations on proving competence, not just completing modules.

Completion ≠ Readiness

LMS shows 100% completion. Nobody knows whether knowledge actually landed or behaviour changed.

Training Fatigue & Disruption

Pulling people out of the working day for mandatory training created friction and resentment - not readiness.

No Proof of Impact

Senior stakeholder buy-in was hard without evidence. The FCA was raising expectations - and gut feel wasn't good enough.

Compliance Risk at Scale

One-size-fits-all onboarding meant grads and partners received identical experiences -  missing critical skill gaps.

Seminar Recording

Watch Deloitte's compliance readiness story

The full seminar can be seen above - plus you can watch bite-sized clips by topic - allowing you to share the moments most relevant to your stakeholders.

The Problem

The Emperor's New Clothes. Everyone knows e-learning alone is outdated, but nobody's said it out loud. Until now…

Deloitte's Decision

Why Deloitte decided e-learning alone wasn't enough

Learning in the Flow

Learning in the flow of work. How Cognexo builds compliance knowledge without disrupting the working day

Stakeholder Buy-in

How Deloitte made the case for Cognexo and got leadership on board

Pilot Results

What Deloitte employees said after the Cognexo pilot

Compliance

The engagement with compliance content that e-learning never came close to

Regulatory Readiness

Why compliance readiness isn't a training problem - it's an execution problem

Speed to Deploy

The impact analysis Deloitte didn't have - until now

FCA Compliance

When regulation changes, how do you reach everyone quickly and know the information has landed?

AI Adoption

How Deloitte will use Cognexo going forward - training on need, not on obligation

Future Plans

The FCA doesn't tell you how to train - but they expect you to prove competence

Future Plans

Training SME’s and using Gen AI to build and deploy compliance content in minutes - not weeks

FCA Compliance

How Deloitte is using Cognexo to build readiness at a leadership level

AI Adoption

How Deloitte describes their old approach to learning - prescribed and reactive

Future Plans

Why one-size-fits-all employee onboarding is over at Deloitte

Daily questions is not a burden — it's a habit. The engagement levels we saw with Cognexo had simply never happened with our e-learning.
Rachel Durrant
Director, Deloitte
user feedback

What Deloitte's users actually said

Real feedback from the pilot - not a vendor claim. Deloitte's people told them what compliance training should have looked like all along.

80%

agree targeted compliance learning is better than one-size-fits-all

77%

would support adopting Cognexo to replace traditional compliance e-learning

71%

prefer daily questions over e-learning for compliance

63%

feel they remember more with Cognexo than traditional compliance training

106%

users downloaded the Cognexo mobile app for flexibility

In Their Own Words

"It provides an opportunity for learning with no impact on the day." - On daily compliance questions

"Definitely agree — makes total sense to tailor to what a person needs." - On targeted compliance learning

"Saves time for everyone and enables us to focus on our day jobs." - On replacing compliance e-learning

What Changed

Compliance readiness assumed → Compliance readiness known

Deloitte discovered that completing a course and being ready to perform are not the same thing. Standard e-learning couldn't demonstrate impact - and regulators were raising expectations on proving compliance competence, not just completing modules.

Compliance gaps surface before breach

Not discovered when the regulator asks. They are identified and closed well in advance.

Competence proven, not assumed

The FCA expects evidence of understanding - Cognexo makes that visible and continuous.

Targeted by role - not one-size-fits-all

Grads and partners receive compliance learning calibrated to their actual knowledge gaps.

No disruption to the working day

77% of users preferred daily Cognexo questions over being pulled out for compliance e-learning.

Compliance Before → After
✕ Before Cognexo
✓ After Cognexo
Training completion tracked. Readiness unknown.
Compliance knowledge gaps surface before breach.
Same onboarding for grads and partners.
Onboarding personalised by role and seniority  
No proof of impact for senior stakeholders.
Measurable confidence and capability data.
Compliance ticked, not proven
FCA-ready impact analysis, continuously.
Slow to respond to regulatory change.
Broadcast reaches everyone instantly.
Where Cognexo Delivers

Built for the moments that matter

Compliance & Regulatory

Regulatory change creates mandatory readiness deadlines. Urgency is built in - and the FCA expects proof, not just completion.

Change & Transformation

Most organisations lack readiness measurement at the critical moment - go-live. Cognexo closes the gap before performance suffers.

AI Adoption

Fast-moving and high stakes. Adoption risk is real but rarely quantified - Cognexo gives you the data to manage it.

Onboarding & M&A

Integration and onboarding risk is high and often invisible. Personalised readiness from day one, at any scale.

get started

Stop assuming your workforce is ready

See how Cognexo gives you real-time visibility into execution risk — before it becomes expensive.