CASE STUDY –  WORLDPAY

How Worldpay reached 400+ employees during the pandemic — and built a feedback model
they're still using today.

When face-to-face contact disappeared overnight, Worldpay needed a fast, scalable way to understand how their people were coping and respond with targeted support. Cognexo was live within four weeks - and the approach has outlasted the pandemic that prompted it.

Sector: Financial Services & Payments · Employee Wellbeing & Engagement

At a Glance

400+ employees surveyed through the platform
3,000 questions asked and answered
92% reported Cognexo was easy to use
Live within four weeks including rebranding, question creation, system set up and communications plan
Products used:
Cognexo Survey
Readiness signals addressed: Confidence
about the client

Background

Worldpay is one of the world's leading payment technology companies, processing billions of transactions globally. With a large, distributed workforce, maintaining employee connection, wellbeing and engagement at scale requires more than periodic surveys - it requires a continuous, responsive feedback model.

The Challenge

During the pandemic, Worldpay identified employee wellbeing and mental health as an emerging and urgent issue. Regular face-to-face meetings were no longer possible. Video calls were new territory and staff were reluctant to engage with cameras on.

Worldpay needed a way to reach employees meaningfully - conveying wellbeing messages, collecting honest feedback on how people were coping and responding with targeted support - quickly and at scale.

Their goals were clear:

Understand employee wellbeing during the pandemic and offer a personalised approach to knowledge sharing
Implement an easy-to-digest dashboard reporting system
Complete the full project - including rebranding, question creation, system set up and communications plan - within four weeks
What we did

The Solution

Cognexo Survey — Confidence & Wellbeing Readiness

Worldpay deployed Cognexo Survey to deliver bite-sized pulse surveys that reached
employees through the channels they were already using — without adding to the
pressure of an already disrupted working day.

Targeted wellbeing check-ins
Mindful, wellbeing-focused questions delivered in manageable chunks gave employees a simple, low-friction way to share how they were coping - without the discomfort of being on camera.
Real-time insight for leadership
Cognexo's intelligent dashboard gave Worldpay an immediate, easy-to-digest view of employee sentiment - which could be exported and shared directly with the senior leadership team.
Personalised response at scale
Based on the feedback received, Worldpay were able to reach out to employees and offer specific training modules, information booklets and short sessions targeted to where help was most needed.
Fast implementation
The full solution - including rebranding, question creation, system configuration and communications plan - was live within four weeks.
proven numbers

The Results

Unum's partnership with Cognexo has delivered measurable improvements
across both compliance and onboarding.
400+
employees reached through the platform
3,000
questions asked and answered
92%
of users reported Cognexo was easy to use
Leadership
 team equipped with clear, exportable data on employee state of mind throughout the pandemic period
Platform
still in active use today - long after the original use case that prompted it

What Our Clients Say about Cognexo

"Introducing Cognexo to our organisation has been a fantastic investment in our employee development programme. It's a great way to identify and close knowledge and skill gaps - with minimal impact on our workforce's daily activities. What's more, it has been a simple yet effective way of getting crucial employee feedback through pulse surveys. We did this with great success during the pandemic, to check in on staff wellbeing. We love it!"
Guv Dhillon, L&D Partner — Worldpay
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See the platform working.

The best way to understand what Cognexo can do for your organisation is
to see it in action. Our product team will walk you through a live demo —
tailored to your organisation's size, sector and specific readiness
challenges.

Request a Demo