Dojo is one of Europe's fastest growing payment companies, with over 1,700 staff across locations in the UK, Ireland, Spain, Italy and France. Operating in a highly regulated sector, the business onboards a significant number of new contact centre advisors every month - each of whom needs to reach full competency quickly, maintain compliance standards and deliver a consistently high level of customer service in an environment where products, processes and regulations change rapidly.
The volume and frequency of new starter onboarding was posing a significant challenge for Dojo in
terms of compliance readiness and in-role competence. Getting advisors up to speed quickly
enough - and keeping them there as the business evolved - was stretching traditional trainingg
approaches beyond what they could deliver.
Their goals were clear:
Cognexo Develop - Capability & Compliance Readiness
Dojo deployed Cognexo to replace periodic refresher training with a continuous,
intelligence-driven capability programme - embedding compliance knowledge into
the daily flow of work and giving leadership the data to demonstrate competence at
any point.
The best way to understand what Cognexo can do for your organisation is
to see it in action. Our product team will walk you through a live demo —
tailored to your organisation's size, sector and specific readiness
challenges.
